Refusing to maintain and follow a good termination checklist that walks through what access rights to decommission when someone leaves your company can put the brakes on your customers’ good will. Texas Auto Center in Austin Texas demonstrated the headaches that ensue when in February they left more than 80 customers who financed cars unable to get to school, work, and stuck with charges for towing and unnecessary repair work.
Originally diagnosed as mechanical failures in the cars, the problems stopped as soon as all the passwords for the WebTeckPlus system used by the firm were reset. A recently terminated employee, twenty year old Omar Ramos-Lopez, had used still active credentials to login to the web administration portal of the Auto Center’s payment incentive vendor and used it to disable vehicle starters or, according to police reports, have horns honk through the night.